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Frequently Asked Questions

Explore answers to commonly asked questions and get the assistance you need to start your professional learning experience with ICAD.

  • How can I pay for my course using a Purchase Order (PO)?
    If you'd like to pay for a course using a Purchase Order and require a quote, please email with your request.
  • How do I access my course?
    After submitting payment, you will be prompted to create an account. You will also receive email communications with further instructions on how to create your account and begin your course.
  • How do I register for a private course or cohort?
    All private courses are customized to the unique needs and learning objectives of the organization. To achieve this, we ask that you submit a request for a private course or cohort to our team at
  • Can I enroll multiple people at my organization in a course at the same time?
    Yes! Organizations wishing to enroll a group of individuals in an ICAD course can register online for self-paced courses with a credit card, or reach out to our team directly at to set up a private cohort.
  • What payment methods are accepted?
    ICAD is currently able to process the following forms of payment: Debit or Credit Card, including: MasterCard, Visa, Discover, American Express, or Diners Club Purchase Order (PO) Paypal
  • Does ICAD offer customer support services?
    Yes. Our team is available by email at to answer any questions about our courses, or to help resolve potential issues you may be experiencing.
  • Will I earn CEUs for ICAD courses?
    Yes. All ICAD course participants will receive continuing education credits based on the course completed.
  • What do I get when I complete an ICAD course?
    Every ICAD course is eligible for a certificate of completion and digital badge that can be shared across your professional profiles. Successful completion of our Career Advisor Training: Advanced program provides additional accreditation via the International Association of Career Advisors, Ltd. (IACA).
  • I did not receive my ICAD course badge. Where is it?
    ICAD course badges are automatically available within your Canvas account, and will be sent to you via email upon completion of the course. The email will be sent from "ICAD via Accredible" at Please be sure to check your spam folder and/or add as a Safe Sender to allow the email to come through. If, after taking those steps, you are still not seeing your badge via Canvas or your email inbox, please reach out to with a request to reissue your badge.
  • How can I earn an IACA credential?
    Upon completion of your final exam, any participant who successfully passes the exam will be provided instructions on how to apply for the IACA credential. Please email for further guidance.
  • Will I have an instructor for my course?
    Depending on the particular course, participants may or may not have an instructor: Asynchronous - All asynchronous ICAD courses are self-paced without live instruction. However, our team is available to offer assistance at Synchronous - Participants enrolled in a private cohort will have the option to request virtual, in-person, hybrid, or self-paced instruction based on their own goals and preferences. If you would like to learn more about enrolling in a private cohort, please reach out to us at to make your request known.
  • How long do ICAD courses take to complete?
    Completion time will vary based on the particular course type that participants are enrolled in. Generally, we estimate that: Micro-credential courses will require an average of 5 hours to complete. The Career Advisor Training: Essentials course will require an average of 20 hours to complete. The Career Advisor Training: Advanced course will require an average of 45 hours to complete.
  • How long do I have to complete a course?
    Each ICAD course will be available to registered participants for 1 year after their initial enrollment date.
  • Does ICAD have continuing education provider policies?
    Yes. Our provider policies can be found below: If you have any questions on these policies, please reach out to us at
  • Other
    For any other question that has not already been addressed, please reach out to our team at with a brief description of what you would like to discuss.
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